Our Services
Service provided by Echo-9 are for members of our shared services organisation. Find out how to become a member here.
EchoDesk
EchoDesk is a forward-thinking operational and tactical service management platform dedicated to streamlining and enhancing the way organisations manage their internal and external services. Its built on proven ITIL best practices and managed by a team of dedicated ITSM experts.
Service Desk
- Incident Management
- Request Management
- Problem Management
- Change Management
- SLA Management
- Knowledge Management
- Reports/Dashboards.
- Self Service.
- And Much More...
Asset Management
- Asset Management
- Inventory Management
- License Management
- Software Management
- Warranties
- Domains
- Custom Assets
- Automatic Actions
- And Much More...
User Management
- Single -sign-On (SSO)
- Entities/Departments
- Access & Restriction Rules
- Self Service Mode
- Impersonate (admin function)
- And More...
Project Management
- Manage Projects
- Task Tracking
- GANTT
- Linked Documents
- Linked Assets
- Knowledge
- Impact Analysis
- Team Management
- And More...
Financial Management
- Budget Management
- Supplier Management
- Contact Management
- License Management
- Contracts
- Linked Tickets
- And More...
Custom Features
- AI Integration
- Branding
- Custom Functions (plugins)
- REST API
- And More...